Terms of Service & Refund Policy

Last updated: November 7, 2026

The service

Tradeloop sends automatic text messages to people who call a customer's business and don't reach anyone, and provides a dashboard showing those calls and replies. The service is sold to businesses only.

Free trial

New customers may receive a free first month. Before the trial starts, we agree in writing on the monthly price that applies afterward. You will not be charged during the trial, and you can cancel before it ends at no cost.

Billing

After the trial, the service is billed monthly in advance by invoice. Payment can be made by bank transfer (ACH) or card through our payment processor, Stripe.

Cancellation

There is no long-term contract. You can cancel at any time by calling, texting or emailing us. Cancellation takes effect at the end of the current billing month, and you won't be billed again.

Refunds

If you cancel within 7 days of being billed for a month and are not satisfied, contact us and we will refund that month's charge. After 7 days, monthly charges are not refundable, but you can still cancel to stop future billing.

Customer responsibilities

You agree to use the service only for legitimate business communication with people who called your business, and to honor any opt-out request. Callers can reply STOP to stop receiving messages.

Limitation of liability

We work to keep the service running reliably but cannot guarantee that every message will be delivered or that any number of jobs will result. Our total liability is limited to the amount you paid us in the past month.

Contact

Tradeloop, Conway, Arkansas
Email: lincoln.harrison824@gmail.com
Phone: (479) 335-4260